This Refund & Cancellation Policy governs the terms under which refunds and cancellations are processed by Webnatrix Technologies (`Company`, `We`, `Our`, `Us`). Our services include Web Development, Mobile App Development, Digital Marketing, and SEO. Please read this policy carefully before purchasing any services from us. By engaging our services, you agree to be bound by this policy.
2.1 Before Service Commencement: If you wish to cancel a service before we have begun work, you must request the cancellation in writing within 24 hours of making the payment. A full refund will be issued if the cancellation is made within this timeframe.
2.2 After Service Commencement: Once work has commenced, you may cancel the service, but a pro-rata refund will be issued based on the work completed at the time of cancellation. Any request for cancellation must be submitted in writing.
3.1 Eligibility for Refund: You may be eligible for a refund if the services are not provided as described in our agreement, and the fault is on our end. You must notify us in writing within 30 days of the issue occurring to be considered for a refund.
3.2 Refund Calculation: The refund amount will be calculated based on the work completed, expenses incurred, and any other relevant factors. We will determine the final refund amount at our sole discretion.
3.3 Processing Time: Refunds will be processed within 30 business days after receiving a valid refund request. The refund will be issued through the same payment method used for the purchase.
3.4 Non-refundable Items: Please note that any third-party expenses, licenses, or other costs incurred as part of the service delivery are non-refundable.
We reserve the right to amend this policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically to ensure that you are aware of any updates.
If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at email@example.com or through our website at www.webnatrix.com.